WE DESIGN AND MANUFACTURE ENDLESS USE PRODUCTS. SHINE VESSELS ARE MEANT TO BE A SOURCE OF FUNCTION AND PRIDE WHEN PLACED ON THE BAR OR THE TABLE. TO ASSURE THAT IS NEVER QUESTIONED, WE STAND BEHIND OUR PRODUCTS WITH A LIMITED LIFETIME WARRANTY AGAINST MANUFACTURER ISSUES. 

THAT MEANS IF YOU OWN OR RETAIL A VESSEL THAT LEAKS, DOES NOT PROPERLY CLOSE, LOSES INSULATION, COMES APART AT THE SEAMS, ETC. JUST REACH OUT TO US AT SERVICE@SHINEVESSELS.COM SO WE CAN START A CLAIM, REVIEW THE DAMAGED PRODUCT AND WORK ON A REPLACEMENT SCENARIO. 

OUR LIMITED LIFETIME WARRANTY DOES NOT COVER ORDINARY WEAR AND TEAR; INCLUDING DENTS, SCRATCHES, POWDER COAT CHIPS OR ARTWORK WEAR.

THE MANUFACTURER'S LIMITED LIFETIME WARRANTY COVERS MANUFACTURING DEFECTS AND DOES NOT INCLUDE DAMAGE OR DEFECT OF VESSELS CAUSED BY: (i) improper use or misuse of the product; (ii) DAMAGE OR DEFECT CAUSED BY CLEANING, DISASSEMBLY, ALTERATIONS OR MODIFICATIONS; OR (iii) DAMAGE OF DEFECT CAUSED BY OR RESULTING FROM WEAR AND TEAR, ABUSE, FIRE OR ACTS OF GOD.

PLEASE CONTACT US IF YOU ORDERED A VESSEL FROM US AND IT ARRIVED DAMAGED. IF YOU USE OR SELL THE VESSEL WE CANNOT REPLACE IT DUE TO SHIPPING DAMAGE. WE WILL EMAIL YOU A PREPAID SHIPPING LABEL TO RETURN THE DAMAGED VESSEL AND WILL SEND A REPLACEMENT UPON RECEIPT. IN CASES OF CUSTOM VESSEL DAMAGE WE REIMBURSE FOR THE DAMAGE AS ASSESSED BY THE SHINE VESSELS CUSTOMER SERVICE TEAM.